IveVex
ExploreSign in

Support

Support centre

One team handles orders, certificates, refunds and compliance enquiries. Most questions are already answered in the Help centre.
Response time
Acknowledged within one business day. Most enquiries resolved within two to three business days. Payment and refund issues are prioritised.
Business hours
Monday-Friday, 09:00-17:00 Central European Time, excluding public holidays. Messages outside these hours are answered the next business day.
Service status
Current availability of the site, checkout, certificate issuance and email is published on the status page.

Open a ticket

Complete the form below. It prepares a support ticket with a reference number and opens it in your email client so you keep a copy of exactly what was sent. If your email client does not open, send the same details to hi@ivevex.com.

Ticket reference SUP-2026-Q7HB

Direct contacts

Payment providers, banking partners and regulators should write to the legal address above; we respond to verified partner requests within one business day.