Contact
Contact IveVex
Purchases, certificates, ownership records, refunds and account questions.
hi@ivevex.comPolicy questions, data requests, law-enforcement requests, AML and sanctions enquiries.
legal@ivevex.comInterviews, imagery, collection information and factual verification for publication.
press@ivevex.comGalleries, cultural institutions, artist collaborations and exhibition proposals.
partners@ivevex.comPayment providers, banking partners, platform integrations and commercial due diligence.
business@ivevex.comInfringement notices and counter-notices under our Copyright Policy.
legal@ivevex.comOffice hours
Monday to Friday, 09:00-17:00 CET, excluding public holidays. Messages received outside these hours are answered on the next business day. Payment processing and certificate issuance are automated and run continuously, independent of office hours.
Business information
Trading name: Ivevex FZC LLC. Registered entity: Ivevex FZC LLC. The company registration number, VAT identifier and registered business address will be published on the Company page as soon as they are filed. We will not display placeholder identifiers as if they were real.
Complaints
If a support response has not resolved your issue, escalate it under our Complaint Procedure. Complaints are handled separately from routine support and are acknowledged within two business days.
Raising a support ticket
For purchase-specific issues, the fastest route is the support form, which generates a reference number and captures the details we need to locate your record on the first reply.