Help Centre

Help centre

Answers to the questions we are actually asked, grouped by topic. If something is missing, the Support team will answer it directly.

Payments

Apple Pay and wallets

Cards and Visa

Certificates

Digital ownership

Blockchain

Refunds and cancellations

Support and accounts

Still stuck? Write to hi@ivevex.com or use the support form.

Payments

Which currency are purchases charged in?

How do I pay for shares?

Does IveVex store my card details?

Are there any fees on top of the share price?

When is my payment taken?

My payment failed - what happened?

I was charged but saw an error. What now?

Do you accept bank transfer or invoice?

Do you accept cryptocurrency?

Will the charge show as IveVex on my statement?

Apple Pay and wallets

Can I pay with Apple Pay?

Why don't I see the Apple Pay button?

Is Apple Pay more secure than entering a card?

Can I use Google Pay?

Does Apple Pay change refunds?

Cards and Visa

Which cards are accepted?

What is 3-D Secure and why was I asked to confirm?

Can I use a prepaid or virtual card?

Where can I see the charge currency?

Can I split payment across two cards?

Do you save my card for next time?

Certificates

What is the certificate?

When do I get it?

Can I download it as a PDF?

I lost my certificate. Can it be re-issued?

Is the certificate number unique?

Does the certificate change if more shares are sold?

Can I verify a certificate?

Digital ownership

What exactly do I own?

How is the percentage calculated?

What happens if I buy more shares than are left in an edition?

Can I display the work?

Do I get copyright?

Can I sell or transfer my share?

Is a share an investment?

What happens to my record if the studio closes?

Blockchain

Is my share minted on a blockchain?

Do I need a crypto wallet?

Why do prices sometimes appear in ETH?

Will minting be introduced later?

Do you publish on-chain statistics?

Refunds and cancellations

Can I cancel before paying?

Can I get a refund after payment?

When do you refund?

How long does a refund take?

Can I be refunded to a different card?

What if I want to dispute a charge?

Support and accounts

How do I contact support?

What are your response times?

What are your business hours?

Do I need an account to buy?

How do I access my purchase record later?

How do I access, correct or delete my personal data?

Is there a status page?

How do I report a copyright or security concern?